South Hornchurch Online Flower Delivery Terms & Conditions

Introduction

Welcome to the official Terms & Conditions (‘Terms’) for online flower delivery services provided by Flowers South Hornchurch. These Terms govern your use of our e-commerce platform, ordering process, and flower delivery services throughout South Hornchurch and nearby areas. By placing an order with us, you agree to comply with and be bound by these Terms. These Terms are designed to ensure a secure and transparent experience for all our customers and are governed by the laws of England and Wales.

Applicability of Terms

These Terms & Conditions apply to all transactions and customers making purchases for flower delivery across South Hornchurch and surrounding areas. Whether you are shopping for local flower delivery, sending a gift, or ordering arrangements for an event, by accessing our website, placing an order, or making a payment, you acknowledge and accept these Terms. Any additional or different terms proposed by you will not be binding unless expressly agreed in writing by Flowers South Hornchurch.

Order Process

You can place an order for flowers and related products through our secure online platform. The following process outlines how orders are accepted:

• Product Selection: Browse our catalogue and select desired flower arrangements, bouquets, or gifts. Product descriptions and images are provided for your information; however, designs may vary due to seasonal availability.
• Order Submission: Add items to your cart and proceed to checkout. During this process, you will need to provide delivery details, recipient information, and any personalised messages for your order.
• Order Confirmation: Once you submit your order and payment details, you will receive an order confirmation acknowledging receipt. Please note this confirmation does not constitute acceptance of your order; acceptance occurs once we dispatch the order for delivery.
• Order Acceptance and Fulfilment: We reserve the right to decline orders at our sole discretion. Reasons for refusal may include unavailability of items, incorrect customer information, payment issues, or any breach of these Terms. In case of any issues, we will inform you as soon as possible and offer alternatives where appropriate.
• Delivery: Orders are delivered to the specified address in South Hornchurch and neighbouring areas. We strive to deliver on your requested date, but please allow for reasonable variations due to factors beyond our control (traffic, weather, etc.). Our delivery team will make reasonable efforts to deliver to recipients or authorised persons at the given address, but we do not guarantee specific delivery times.

Product Substitution

Whilst we endeavour to supply products as displayed, flowers and accessories may occasionally need to be substituted due to seasonal availability or supply constraints. Any substitutions will reflect similar style and value. If a significant change is necessary, we will aim to contact you before dispatch to gain your approval.

Payments

All prices are stated in GBP (£), inclusive of VAT where applicable. Payment for products and delivery charges must be made in full at the time of order. We accept commonly used secure online payment methods, including credit cards and debit cards, as indicated on our checkout page. Your payment details are processed securely, and we do not retain your card information after order completion for your safety. Your order will only be accepted and dispatched once payment has been successfully processed and received by us.

Delivery Terms

We deliver across South Hornchurch and neighbouring areas as specified on our website. Standard and, where available, same-day delivery options are provided subject to cut-off times and stock availability. While we endeavour to deliver on the requested date, delivery is subject to unforeseen circumstances and we are not liable for any delays outside of our control. If a delivery attempt is unsuccessful (for example, if the recipient is not present), we may leave the flowers with a neighbour, in a safe place, or return them to our store, and we will attempt to inform you or the recipient of the delivery outcome. Additional delivery charges may apply for subsequent attempts if re-delivery is required.

Cancellations and Amendments

You may cancel or amend your order by informing us as soon as possible. Cancellations requested at least 24 hours prior to the scheduled delivery date will receive a full refund. For cancellations with less than 24 hours’ notice before the delivery date, we reserve the right to charge in full or refuse cancellation if the order has already been prepared or dispatched. Amendments are accommodated at our discretion and may not be possible for same-day or next-day deliveries due to preparation timelines. In case a product or service you ordered becomes unavailable, we will offer a suitable alternative or provide a full refund.

Returns and Refunds

Due to the perishable nature of flowers, we can only accept returns if the product arrives damaged, wilted, or not as described. If you are unsatisfied with the quality of your order, please contact us within 24 hours of delivery and provide photographic evidence where applicable. After verifying your claim, we may offer a replacement, refund, or alternative resolution at our discretion. No refund or replacement will be made if we judge the flowers have not been properly cared for by the recipient after delivery.

Personalisation

Where you provide us with messages or instructions for your order (such as card messages or delivery notes), you confirm they are not unlawful, offensive, or infringing any rights. We reserve the right to refuse to print or include material deemed inappropriate, offensive, or defamatory in nature.

Promotions and Discount Codes

Any promotions or discount codes are offered at our discretion and subject to availability. Only one promotional code can be used per transaction unless explicitly stated. We may withdraw special offers or amend terms without prior notice. Promotions cannot be exchanged for cash and have no monetary value.

Intellectual Property

All content on our website, including images, descriptions, designs, and branding, is the property of Flowers South Hornchurch or its licensors. Permission is granted for personal, non-commercial use only. Copying, distributing, or reproducing website content without our prior written consent is expressly prohibited.

Limitation of Liability

Our liability to you in connection with any order is strictly limited to the purchase price of the relevant goods and delivery charges. We do not accept liability for any indirect, consequential, or special losses, including but not limited to loss of profits, goodwill, or business interruption. While we take every effort to deliver your order as specified, we are not liable for any non-performance or failure which results from events beyond our reasonable control (force majeure), including but not limited to acts of God, strikes, transport disruptions, or severe weather. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any other liability not permitted to be excluded or limited by applicable law.

Customer Responsibilities

You are responsible for ensuring all order and recipient details provided to us are accurate and complete. We cannot be held liable for failed deliveries or incorrect orders due to erroneous information supplied by you. It is your responsibility to ensure access for delivery, especially for locations such as hospitals, offices, or secure residential buildings. Please ensure recipients are available to accept delivery where possible.

Privacy

We are committed to protecting your privacy and handling your data in accordance with our Privacy Policy and UK data protection laws. The information you provide is used solely for order processing, delivery, and exceptional customer service. We do not share your personal information with third parties unless required for order fulfilment or mandated by law.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them are governed by and construed in accordance with the laws of England and Wales. Any disputes will be exclusively subject to the jurisdiction of the courts of England and Wales.

Updates to Terms & Conditions

We reserve the right to update or amend these Terms from time to time without prior notice in order to comply with legal requirements or to reflect changes in our business or services. The current version of the Terms will be available on our website. Your continued use of our services after changes have been posted signifies your acceptance of the updated Terms.

General Provisions

If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court or competent authority, such provision will be severed, while the remaining provisions shall remain in full force and effect. No failure or delay by Flowers South Hornchurch in exercising any right or remedy will operate as a waiver of that right or remedy. Headings are included for convenience only and do not affect interpretation.

Contact & Feedback

We value feedback from our customers in South Hornchurch and surrounding areas. For questions regarding these Terms, issues with orders, or to provide feedback, please refer to the contact details and customer service options available on our website. Our team is always here to assist you with any aspect of our online flower delivery service.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Hornchurch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Hornchurch.

For assistance with orders, returns or account queries, please fill out the Contact Us form.