Returns & Complaints for Fresh Flowers in South Hornchurch

Our Fresh Flower Guarantee in South Hornchurch

At Flowers South Hornchurch, we are committed to delivering the freshest blooms to our local customers. As a trusted South Hornchurch florist serving households and businesses throughout the area, we understand the importance of quality, reliability, and customer satisfaction. That’s why every bouquet and arrangement comes with our Fresh Flowers Guarantee, ensuring your flowers arrive vibrant and long-lasting.

Damaged-on-Arrival Policy

Your experience matters to us. Should your flowers arrive damaged or in poor condition, please notify us as soon as possible on the day of delivery. Our team will assess your report and request supporting information, such as photographs of the delivered flowers and packaging. Once verified, we will promptly arrange either a replacement or a suitable refund, subject to your preference. Our aim is to put things right and restore your confidence in our service without hassle.

Freshness Window Guarantee

We guarantee that every flower arrangement delivered by Flowers South Hornchurch will remain fresh for a minimum of 5 days from the day of delivery, provided they are cared for correctly. The instructions for proper flower care are always included with your delivery. If you experience significant loss of freshness within this window, contact us with your order details and supporting images. Our team is committed to providing a fair resolution, which may include a replacement or partial refund depending on the situation.

Refunds and Replacements

Your satisfaction is our priority. If there is an issue with your order relating to product quality, freshness, or damage, we offer the following resolution options:

• Replacement: We will create and deliver a new bouquet or arrangement to you at no additional cost if your original order falls short of our Fresh Flowers Guarantee.
• Refund: Depending on the nature of the issue, you may be eligible to receive a full or partial refund to your original payment method.

All requests for refunds or replacements must be made within 48 hours of delivery so we can promptly address your concerns.

Complaints Process

We value the trust placed in us by the South Hornchurch community and constantly strive to improve. If you are dissatisfied with any aspect of our service, please let us know so we can address your concerns directly. To submit a complaint, kindly provide us with your order details, a description of the problem, and any supporting images if relevant. Our customer care team will review your complaint and respond as quickly as possible, typically within two working days. We aim to resolve all complaints to your satisfaction with transparency and fairness.

Trusted Local Florist in South Hornchurch

Flowers South Hornchurch is proud to be a trusted, local florist recognised for delivering beautiful, fresh flowers to homes and businesses within the South Hornchurch area. Your feedback is important to us and helps us continue to raise the standard of our service for our valued community.

Thank you for choosing us for your floral needs. Your satisfaction is guaranteed with every order.